FAQ

FREQUENTLY ASKED QUESTIONS

Q: What image formats do you accept?

A: Our built-in image upload tool allows you to upload JPG directly from your computer or phone as well as connecting to your Instagram account.

Q: How long does it take to receive my order?

A: We typically process orders within 2-3 business days. Shipping times vary based on your location, but we'll provide a tracking number so you can keep an eye on your delivery.

Q: Do you ship internationally?

A: Not at this time. We hope to add international shipping in the near future. 

Q: What if I have trouble uploading my photos?

A: If you are experiencing issues, don't hesitate to contact our friendly customer support team. We're here to help you every step of the way.

Q: How should I care for my photo magnets?

A: To keep your magnets looking their best, simply wipe them with a soft, dry cloth if they get dusty. Avoid using harsh chemicals or submerging them in water.